Appointmentbe Tech Help

The ability to set appointments, both formal and informal, changing or cancelling appointments, and confirming appointments efficiently and clearly will help you efficiently manage your time, help you be more productive, and help alleviate stress. Help prevent others from coming in contact with your blood. Cover any wounds you have and don't share razors or toothbrushes. Don't donate blood, body organs or semen, and advise health care workers that you have the virus. Also tell your partner about your infection before you have sex, and always use condoms during intercourse.

Equity and Access

When advising virtually, it is important to remember that access to off-campus technology will widely vary among your students. As you develop your strategy for reaching your students virtually, be sure to communicate alternative options for students to connect with you in the event that they do not have access to reliable technology.

Zoom Web Conferencing

The Zoom video conferencing platform enables synchronous (real-time) online meetings and is well-suited for both individual and group advising, as well as drop in office hours and on-the-fly appointments. DELTA is working on creating a series of Quick-Start videos to help advisors and faculty prepare; they will be shared as they come available. Here are some additional resources you may find helpful:

  • Getting Started with Zoom – Includes how to access Zoom, download the desktop client (the app) or mobile application, and basics on getting started.
  • More Zoom support/help
    • Quick video tutorials from the Zoom support center
    • Securing your Zoom Meeting (waiting rooms, screen sharing, chats, personal meeting ID)
    • For technical assistance, please contact [email protected]
Helpline


Google Hangouts

Google Hangouts is a video conferencing application housed within the Google Suite of tools. It allows for both individual and group advising sessions.

Phone Advising

Many advisors may choose to conduct their advising appointments via phone. A few things to consider with conducting advising through phone appointments.

Tech
  • If you are at home, you might not want use their personal phone line to call your students. You can make phone calls through Google Hangout or Zoom, and therefore your personal phone number will not display to your students.
  • Be sure to determine in advance who will be responsible for initiating the phone call.
  • Just as with any other appointment, be sure to record advising notes from the session.

Student Success GPS

Many advisors already use the Student Success GPS advising platform for appointment scheduling and campaigns, in addition to note taking. If you do not already use the GPS system for appointments, you may wish to consider leveraging this technology as we prepare for the need to conduct virtual advising.

  • New Feature: The platform now includes a section on the Availability page for a clickable phone number or virtual meeting url. Click here for detailed instructions.


MyPack Portal Resources

MyPack Portal User Guide
  • Useful tutorials for advisors/faculty
    • Advisor Center
    • Pack Planner
    • Degree Audit (includes video tutorials for customized requirements and waivers/exceptions)
    • Enrollment Wizard
  • Utilize the comment fields in the Advisor Center, Pack Planner, and customized requirements to communicate with students and faculty/staff, as appropriate.
CODA
  • Application cycle dates and requirements for all Colleges & majors
  • Student-only access to application
Appointmentbe tech helpline

Appointmentbe Tech Helpline

Supplemental Enrollment Resources
  • GEP category course lists
    • List of approved courses by category
    • Includes additional categories and co-reqs when appropriate


919-515-HELP or
NC State Help Desk

  • IT contacts, system announcements and knowledge base

NACADA Webinar

Advising in Times of Disruption

A few members of NACADA in partnership with @AcAdvChat created a web resource on Advising in Times of Disruption. This resource provides a wealth of information concerning best practices on advising amidst coronavirus-19 (COVID-19). The document outlines many useful resources, such as considerations for each type of remote advising medium (web conference, phone, and email), potential complications, long-range planning considerations, and more.

NCSU Webinar for Remote Advising Support

Click here to access the recording of the March 16 webinar we hosted for NC Advisors to collaborate and share best practices for remote advising.

Appointmentbe Tech Help Desk

Frequently Asked Questions

Click here to access frequently asked questions related to remote advising, Zoom vs. Google Hangouts, and how to manage appointments in Student Success GPS as you shift to remote appointments.

  • At the MTMC, our community guidelines help ensure equal, quality access to all writers who use our service. Please read carefully and adhere to the guidelines so we can do our best to help you.
    • You may schedule a maximum of six (6) half-hour appointments per week.
    • You are allowed to meet with the same coach for only one hour per day.
    • You must submit your materials in a timely fashion.
    • You must be punctual to and prepared for your appointment.
    • Chronic absenteeism and/or failure to submit materials in a timely fashion may result in cancellation of appointments.
  • By scheduling an appointment, you are agreeing to abide by our community guidelines.
  • If you have any trouble making an appointment, please contact the MTMC at [email protected].
  • Making Your Appointment
    • Log into TimeSlot and select the yellow “Schedule an Appointment” button.
    • Under Type, Select “Google Hangouts.”
    • Under Service, select “Speaking/Presenting,” “Presenting,” or “Writing” so we know what kind of project you’re working on.
    • Under Recurrence, select “Weekly” or “One-time,” as desired.
    • Select any green open slots on from the calendar page on the right.
    • Under “Confirm Appointment,” you’ll be asked “What will this appointment be about?”
    • In the comment box at the end of the booking form:
    • Include a Google Drive link to your project—make sure your Google Drive link permissions are set to “edit.”
    • Tell your coach a little about your project and what you would like help with.
  • Before Your Appointment
    • Check your email before your session starts—if there is a technology snag, a coach may need to contact you before your appointment.
  • During Your Appointment
    • Log into Google Hangouts and be prepared to accept a chat invitation from your MTMC coach.
    • Your document will be open in a second window.
  • Making Your Appointment
    • Log into TimeSlot and select the yellow “Schedule an Appointment” button.
    • Under Type, Select “Google Document Comments.”
    • Under Service, select “Speaking/Presenting,” “Presenting,” or “Writing” so we know what kind of project you’re working on.
    • Under Recurrence, select “Weekly” or “One-time,” as desired.
    • Select any green open slots on from the calendar page on the right.
    • Under “Confirm Appointment,” you’ll be asked “What will this appointment be about?”
    • In the comment box at the end of the booking form:
      • Include a Google Drive link to your project—make sure your Google Drive link permissions are set to “edit.”
      • Tell your coach a little about your project and what you would like help with.
  • Before Your Appointment
    • While you need not “show up” for your online, asynchronous appointment, your project must. It is during your appointment time that your coach is scheduled to provide feedback on your project.
    • It is your responsibility to ensure your coach has a Google Drive link to your project and that your Google Drive link permissions are set to “edit.” This must be provided when you schedule your appointment.
    • If, prior to your appointment, you have not provided a Google Drive link to your project, your appointment will be cancelled, and you will have to make another appointment for a different time.
    • Check your email before your scheduled session begins—if there is a technology snag, a coach may need to contact you before your appointment.
  • During Your Appointment
    • A coach will open your document and leave you written feedback.