Use Square To Power Your Online Payments

Square has no monthly fees and a low flat transaction rate. But is it safe? Find out if this credit card processor is good for business.

Use Square To Power Your Online Payments Online

Overall Score

4.0

Price

4.0

Customer Service

3.0

Equipment

5.0

Contract

5.0

Ecommerce

5.0

High Volume Business

1.0

Low Volume Business

5.0
  1. To use Square Cash, you have to be a resident of the US, and also physically present in the US. That means you can’t use it when you’re travelling or if you’re an expat and live abroad. If you’re planning on using Square Cash to make a payment, it’s also useful to note that the Cash app can’t be used in some US territories.
  2. Spend less time and money on your payments. Sign up easily and start taking payments with Square. No bank visits or merchant accounts required. There aren’t any statement fees or any other small-type, weird-word fees. You pay only when you make a sale.
  3. Square’s idea was a stroke of genius in its simplicity: use your smartphone or tablet to accept credit and debit card payments. But in the US, businesses looking for mobile credit card processing solutions have an increasing number of alternatives to choose from.

Pros and Cons

  • No monthly or annual fee
  • Free swipe card reader
  • Low, predictable fixed rates

Online and invoice processing fee: 2.9% + 30 cents; Card on File invoice processing fee: 3.5% + 15 cents; Swipe reader cost: free; Chip and tap reader: $49; Square Terminal: $299; Square Mobile Payment Features: POS app: You can use the free Square POS mobile app on both Android and iOS devices—even when offline. With the app, you can also. Take every major electronic payment type with this Square terminal. Its processing of swipe, tap and dip payments is securely encrypted to provide peace of mind, and the flat-rate service ensures quick, easy payment management. This Square terminal handles business on the road with all-day battery power and Wi-Fi connectivity.

  • Flat-rate pricing can be expensive for larger businesses
  • Costly add-on services

Bottom Line

Good credit card processor for low-volume businesses

Use Square To Power Your Online Payments Bill

  • Who is Square Best For
  • Square Pros & Cons
  • Pricing & Other Fees
  • Is the Square Reader Good?
  • What You Get With Square
  • Free POS App Features & Tools
  • Additional Add-on Services
  • Advanced Industry-Specific Plans
  • Customer Service
  • Is Square Safe?

You've probably seen their card readers at Girl Scout cookie stands and food trucks.

Why is Square so popular?

They're known for low costs and an easy setup. No contract required. The mobile reader is free and plugs into your phone or tablet. You could start swiping in minutes.

But Square isn't for everyone.

Take a look at the fees, features and types of businesses they're best for. Plus, see if other payment processors can offer you a better deal.

Who Is Square Best For?

Square is a good company for new or mobile businesses thanks to the low 2.6% + $0.10 per-swipe fee. Square has more free tools compared to other processors. But large high volume businesses should consider a dedicated merchant account.

  • New companies: With no monthly fee and flat rates for all credit cards processed, Square is an affordable option for new businesses.
  • Companies with small transactions: Because it's a fixed rate (2.6% + $0.10), small transactions remain affordable. For example, a $10 transaction would only cost you $0.37 (versus a $1,000 transaction, which would cost $26.10).
  • Mobile businesses: Companies on-the-go need a simple payment processor they can use anywhere. Square's card reader can be plugged right into your phone or tablet.

Stop Overpaying on Credit Card ProcessingSelect your state for the best way for a small business to accept credit cards.

Square Pros & Cons

PROS:

  • Low, predictable fixed-rate at 2.6% + $0.10 per swipe
  • No monthly or annual fee
  • No contract
  • User friendly interface
  • Free swipe card reader
  • Free POS app
  • Feature-rich all-in-one system
  • Can accept offline payments
  • Quick deposits within 2 business days

CONS:

  • Weak customer support
  • Costly add-on services
  • Flat-rate pricing can be expensive for larger businesses
  • High-risk businesses may not be accepted
Is Square or PayPal better?
Square provides more features for physical retailers. It has a more advanced POS with tools such as scheduling, employee, and inventory management.

PayPal takes the cake on eCommerce businesses. And one big advantage is the ability to accept PayPal payments. But it has limited functions for vendors on-the-go, making it more of a payment processor rather than a full POS.

Online

Pricing & Other Fees

TRANSACTION FEES:

Square charges a fixed flat-rate fee for all credit card transactions - regardless of whether it's Visa, MasterCard, or AMEX. The fees are as follows:[1]

  • Square reader or stand transactions (including credit cards, gift cards, and prepaid cards): 2.6% + $0.10
  • Online transactions: 2.9% + $0.30
  • Keyed-in or card-on-file transactions: 3.5% + $0.15
  • Square Terminal and Register payments: $2.6% + $0.10
  • Square for Restaurants (paid plan): $2.6% + $0.10
  • Square for Retail (paid plan): $2.5% + $0.10
  • Square Appointments (paid plan): $2.5% + $0.10

ACCOUNT FEES:

Square waives many typical account fees. With Square you pay:

  • No monthly or annual fee
  • No PCI compliance fee
  • No startup fees
  • No payment gateway fee
  • No chargeback fees
  • No early termination fee
  • No monthly minimum requirements

HARDWARE PRICES:

Square provides your first swipe card reader free of charge. If you need other devices, the costs are as follows:[2]

  • Additional magstripe reader: $10
  • Contactless and chip card reader: $49
  • Square Stand for iPad for contactless and chip: $169
  • Square Terminal: $299
  • Square Register: $799

Is the Square Card Reader Good?

The free Square card reader offers the ability to accept credit cards anywhere with your smart device. Here are some things to know about it:

  • You can only accept swiped credit cards. Chip and contactless payments will require the chip reader.
  • You can choose between the reader with a headphone jack and one with Lightning connector.
  • You can send receipts via text or email. If you want to print receipts, you'll need to use a tablet and attach a receipt printer.
  • Offline payments only work with the swipe reader. Chip and contactless payments require internet connection.
  • No charging necessary. Just plug into your smart device.
  • The card reader works with iOS 9.0 or later and Android 4.0 or later.

If don't want to wait to get the free reader shipped to you, you can buy it at a retail store. It costs $10, but Square reimburses the $10 to your designated account after activation.

Where can I buy a Square card reader? You can find the Square reader at major retail stores, including Target, Meijer, Walmart, and Walgreens. You may also find them at your local cellphone store, including AT&T, Verizon, and U.S. Cellular.

What You Get With Square

When you sign up with Square, you get:

Free magstripe reader:
This allows you to accept swiped credit card payments. For chip and contactless payments (such as Apple Pay and Google Pay), you'll have to buy the chip reader.

Free Point-of-Sale app:
The free POS app is pretty powerful. Functions include emailing/texting receipts, setting discounts, issuing refunds, reviewing sales data reports, and managing inventory. See more details in section below.

Free Virtual Terminal:
Lets you enter card payments directly from your web browser for phone and card-not-present payments. You can also store credit card info so you can easily charge repeat customers.

Customizable dashboard:
On your dashboard, you can enter multiple locations, customize receipts, create custom categories, tax settings, and inventory. You can also set up a loyalty program, manage employees' hours and sales, and create custom reports.

Note: some are add-on services for an additional cost.

Free online store:
Square comes with a free online store and eCommerce tools. You can build your own website with a variety of layouts and designs. It integrates with the Square POS so everything remains synced.

Square POS App Features & Tools

The free Square POS app has a full array of services. Features and functions include:

  • Detailed reports and insights, such as what sells best, customer spending trends, and sales comparisons.
  • Track each employee's time cards, breaks, and overtime.
  • Grant different levels of access to employees.
  • Send custom invoices (payments are considered online payments and will cost 2.9% + $0.30 per transaction).
  • Update inventory, run reports, and receive low-stock alerts.
  • Quick deposits within 2 business days. Instant Deposit will cost 1% per deposit.
  • Sell and accept gift cards.
  • Installment plan for customers, but you are paid upfront.
  • Create and manage up to 300 locations under one master account.
  • Integrates with many third-party apps and software.

Currently, you can only use the app on iOS and Android devices. It is not available on Windows, Blackberry, and Amazon Fire.

Keep in mind, though, that certain features in the app are only available on a tablet, such as an iPad. Most notably:
  • Printing physical receipts
  • Printing physical kitchen tickets (for a restaurant)
  • Displaying kitchen orders (for a restaurant)

Additional Add-On Services

You can also add more advanced tools for an extra fee. These include:

  • Advanced employee management: See sales reports by team member and manage multiple wage rates. $35/month per location.
  • Loyalty programs: Create loyalty programs and enroll and rewards customers directly from the POS. Starts at $45/month.
  • Marketing: Create email and social campaigns and track results, all within your POS. Starts at $15/month.
  • Payroll: Import timecards and pay employees and contractors. You can even offer benefits and 401k plans. Square takes care of tax filings. Employee payrolls are $29/month + $5/person. Contractor payrolls are $5/person/month.

Advanced Square Plans

For businesses with more specific needs, Square offers advanced industry-specific plans for extra cost. These include:

Square Appointments
For service industries such as consultants, spas, personal trainers, etc, this advanced plan helps you manage scheduling. Includes:

  • Free booking site, or integrate with Instagram and Google
  • Allows online appointment bookings 24/7
  • Syncs with your own calendar
  • Send automated reminders
  • No-show protection by requiring pre-payment or cancellation fees

Free for individuals; Starts at $50/month for 2+ employees.

Use Square To Power Your Online Payments
  • Individual (free): 2.6% + $0.10 for swipe, dip, and tap
  • 2-5 employees ($50/mo): 2.5% + $0.10 for swipe, dip, and tap
  • 6-10 employees ($90/mo): 2.5% + $0.10 for swipe, dip, and tap

Businesses with over 10 employees can contact Square Sales team for pricing.

Square for Restaurants
Restaurants can benefit with Square's POS system specifically built for restaurant operations. There is a Free plan available supporting unlimited locations. Larger operations can choose one of the premium plans.

  • Menu and table management
  • Add on customers items and modifiers
  • Auto gratuity
  • Manage multiple restaurants

The paid plans have more features like custom floor plans, reopen closed checks, and live sales and close of day reports.

  • Free: $0/mo
  • Plus: $60/mo per location
  • Premium: $299+/mo per location

All plans have the same processing rate of 2.6% + $0.10. For businesses with over $250k per year in card sales, custom pricing is available.

Square for Retail
New online or in-person businesses can start with the free plan. Expanding businesses have the option to sign up for one of the more advanced paid plans.

All plans include:

  • Automatic customer profiles
  • Unlimited inventory tracking
  • Unlimited employee pass codes

The paid plans include more advanced features like cross location inventory, vendor and purchase order management, multiple wage rates, and more.

  • Free ($0/mo): 2.6% + $0.10 in-person; 2.9% + $0.30 online
  • Plus ($60/mo per location): 2.5% + $0.10 in-person; 2.9% + $0.30 online
  • Premium ($299+/mo per location): custom processing rates available

For businesses with over $250k per year in card sales, contact Square for custom processing rates.

Square Customer Service

You have to be an existing merchant if you want phone support. You must complete an online form after signing into your dashboard. Once you complete the form, Square will provide you with a unique customer code that you use to talk to them.

Live phone support hours are from 6 AM to 6 PM. There is also email support if you don't need an immediate response.

Square also has an extensive knowledge database consisting of blogs, FAQs, videos, and community forum.

Square's customer service number is 855-700-6000. You need to be an active customer with a customer code.

You can also email Square at [email protected]

Is Square Safe?

Square takes these security measures to keep your payments safe:

  • All security is implemented and maintained in-house by engineers.
  • All products come out of the box with end-to-end encryption.
  • Prohibits storage of card numbers, mag-stripe data, and security codes on client devices.
  • Frequent hacker tests to identify potential vulnerabilities.
  • Takes on the burden of PCI compliance for you.
  • Requires 2-step authentication to prevent unauthorized personnel from hacking into your dashboard.
Square has an A+ rating with the Better Business Bureau (BBB). It does have poor reviews on the BBB, but compared to the enormous user base, the number of complaints is not too significant. Square does have positive reviews on Trustpilot.

How It Compares

With Square, merchants pay a flat rate of 2.6% + $0.10 for swipe, dip, and tap transactions, 2.9% + $0.30 for online transactions, and 3.5% + $0.15 for keyed-in transactions. It offers a free mobile reader, web store, and virtual terminal. There is no contract and no monthly fee.

PayPal:
Square provides more features. It has a stronger POS with more advanced management features, such as scheduling, employee, and inventory management.

Square provides a free virtual terminal, where you can take keyed-in payments over the phone. With PayPal, you need to upgrade to PayPal Pro for $30/month for this feature.

PayPal does have an advantage if you sell online though. You can accept PayPal payments, which is popular with online shoppers. The system integrates with just about all eCommerce platforms. PayPal's mobile POS also accepts PayPal payments, which Square's does not.

Square

PayPal

SPECIAL OFFER
Free Chip Reader - Learn More

Benefits and Features

Customer ServicePhone, Email, Live Chat Support, Seller CommunityPhone, Email, Live Chat Support, PayPal Community
EquipmentFree magstripe card reader; $49 for contactless + chip reader; Stand, Terminal, and Register available for purchase.POS (Chip, Swipe, Tap), Marketplaces & Partners, Invoicing, Online Processing
Pricing Model
Flat rate
Flat rate
Swipe Rate
2.6% + 10¢
2.7%
Online Rate
2.9% + 30¢
2.9% + 30¢
Monthly Fee
No monthly fees
No monthly fees; $30/month for PayPal Payments Pro
Keyed-in Transaction Fee
3.5% + 15¢
3.5% + 15¢
Deposit TimePayments before 5PM PT / 8 PM ET is available the next business dayinstant access to the funds in your PayPal account; Or instant deposit to your bank account for 1% fee or 1-2 business days for no fee
Chargeback Fee
None
$20

Stripe:
Stripe also charges a flat rate per-transaction fee comparable to Square's. Stripe started as an online-only credit card processor (though they do now offer a terminal for in-person payments).

Stripe is known for its advanced tools which allow for complete customization of your checkout experience. However, it's best if you have a built-in developer team. So it may not be ideal for small online businesses that don't need advanced customization.

Use Square To Power Your Online Payments Calculator

It's also worth considering for large volume businesses, as they give a volume discount after $80,000 in monthly sales.

Square

Stripe

SPECIAL OFFER
Free Chip Reader - Learn More

Benefits and Features

Customer ServicePhone, Email, Live Chat Support, Seller CommunityPhone (by request), Email, Live Chat, IRC
EquipmentFree magstripe card reader; $49 for contactless + chip reader; Stand, Terminal, and Register available for purchase.Online Processing, Terminal, Stripe for Marketplace & Platforms, Billing Services (subscription & invoicing)
Pricing Model
Flat rate
Flat rate
Swipe Rate
2.6% + 10¢
2.7% + 5¢
Online Rate
2.9% + 30¢
2.9% + 30¢
Monthly Fee
No monthly fees
No monthly fees
Keyed-in Transaction Fee
3.5% + 15¢
2.9% + 30¢
Deposit TimePayments before 5PM PT / 8 PM ET is available the next business day7-14 days after the first successful payment
Chargeback Fee
None
$15

Bottom Line

Square offers many benefits, operating as a full point-of-sale. They have the richest history in mobile payment processing and offer many additional features via third parties.

Square is a cheap, convenient way to accept credit card payments. There's no monthly fee and it offers lots of free features, making it worth it for new and small businesses. But, if you have heavy volume, could be considered 'risky,' or need phone support, you may want to look elsewhere.

References

  1. ^Square Pricing
  2. ^Square POS Hardware and Equipment

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Read Next:


What is Square


Square Rates


How Much Does Square Charge

One of the biggest selling points of Square is the ability for small businesses to accept credit card payments. A great example is a vendor at a farmer's market. In the past, shoppers had to use cash to buy organic kale and gooseberry jam at a farmer's market. With a service like Square, a farmer's market vendor can turn her smartphone into a fully functioning cash register that accepts payment by credit or debit card and deposits the funds directly into a bank account.

The first step is to download the Square Register app for your iPhone, iPad or Android device through either the iTunes App Store or Google Play. Then you need to sign up for Square Register at the Square Web site. Once you sign up, Square will ship you a free card reader, a small device that plugs into the headphone jack of your smartphone. You can also buy the card readers at drug stores like Walgreen and Rite Aid and receive a credit for the cost for later use with Square.

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Next you need to enter your bank account information into the app so that credit card payments can be deposited into your account. Square says that most payments are deposited in one to two business days.

The service isn't free, though. Square charges a fee of 2.75 percent of each transaction swiped or a flat $275 monthly fee. If you are a farmer's market vender that uses Square Register for relatively few transactions, then the percentage rate is a better deal. But if you are a larger retail store that processes a lot of credit card transactions, the flat monthly rate is the best option. Note that Square charges more for manually entered credit card numbers — 3.5 percent plus 15 cents per transaction. Even if you choose the flat $275 monthly rate, so-called 'keyed-in' transactions are charged an extra fee.

Square Register is more than a convenient payment service. The free app works just like a real point-of-sale terminal at a restaurant or clothing store, except those things cost thousands of dollars. The app lets you create entries for everything that you sell, complete with pictures and prices. To make a sale, simply tap the items to be purchased. The app even will add appropriate taxes and tips.

To process the payment, swipe the card through the reader or enter the account number manually (some online reviewers complain that the card reader is unreliable). You can even send receipts by text message or e-mail.

Power

Use Square To Power Your Online Payments Without

To boost profits and develop your business, the Square Register app offers built-in sales reports and analytics to track your best-selling items and offer loyalty rewards to frequent customers.

Now we'll look at ways to use Square as your virtual wallet.