You may have created a great website but, if you have no idea who your website visitors are, where they are coming from, which pages they are visiting, how long they are staying on your site, and why and when they are leaving your site, you could be wasting a lot of money and effort on targeting the wrong type of audience. The same thing applies if you make a blog, you will need to know which posts are going to be your most popular ones and how many blog visitors you will convert. You need to know the answers to these and many other important questions in order to be able to optimize your website or blog and actually make it effective.
This is exactly where Google Analytics can be of immense help, as it can give you a clear insight into your website traffic so that you can know how to improve the performance of your site and ensure your conversion rates keep going up.
Why Do You Need Google Analytics?
Jul 15, 2014 The map is extremely useful for targeting social and search ads—especially if you know the locations and languages of visitors most likely to convert using your Google Analytics goals. It can also come in handy for local businesses that want to know if their marketing efforts are driving traffic from the right regions, and for publishers who want to create content that is locally focused. Google Analytics can offer valuable information about who your audience is, where they come from, what devices they use, how they behave on your website, and a bunch of other stuff which can help you sharpen your marketing to a fine point.
Google Analytics is a completely free web analytics tool provided by Google that helps you measure your website traffic and gather vital information about your website visitors. This tool can give you the answers to all of the aforementioned questions and, thus, enable you to see how your website is actually performing.
When you know what works and what doesn’t work, you will know exactly what steps you need to take in order to optimize your website and every piece of content you provide on it with the goal of engaging your visitors and providing them with the information they need.
Since Google Analytics gives you a clear picture of what changes you need to implement to improve your site and maximize your conversions, it goes without saying that your next step towards your site’s improvement should definitely be using this tool.
It is completely free of charge and, given the information it can provide you with, you can be sure that it will help you make your every online marketing campaign result in actual benefits that will lead to the improvement of your bottom line.
When you access Google Analytics as a complete beginner, everything may seem overwhelming at first, but this guide will walk you through it and, by the end of it, you will certainly get the hang of how to use this extremely useful tool to maximize your site’s performance.
How to Set up Your Google Analytics Account
Before you get started with Google Analytics, you need to create a Google account. Only with a Google account can you actually have access to Google Analytics, so you can either create a new one or use the one you already have, but make sure that only you have access to it.
Once you have created your Google account, you can go to Google Analytics to set up your new account.
Click on the Analytics tab and you will be sent to a new page, where you will need to click on the green Sign up for free button.
When you click on the green button, you will be provided with the three steps you need to take in order to set up your Google Analytics account. The page you will arrive at will look like this:
Click on the Sign up button and you will be asked to fill out the necessary information for your new account.
Step 1: Sign up for Google Analytics
Here you need to enter your new account information for your website in the appropriate boxes.
After you enter the necessary information, you will need to configure your data sharing settings, the options for which will be right below.
After this step, simply click on the blue Get Tracking ID button and the next thing you need to do is agree to the Google Analytics terms and conditions, for which you will get a pop up window after clicking on the button.
Step 2: Add tracking code to any website
Once you agree to the terms and conditions, you will arrive at the next page where you will need to click on the Admin tag in order to get to your tracking code. On the Admin tab, you need to go to the ACCOUNT column and choose your account from the drop-down menu. After that, go to the PROPERTY column, choose a property from the drop-down menu and go to Tracking Info > Tracking Code.
Your tracking code needs to be installed on every page on your website that you want to track in order for Google Analytics to be able to measure and report the activity on your website. The installation of the code depends on the type of website you have and what CMS platform you are using.
For instance, if you have a WordPress website, you can use MonsterInsights, which is the best Google Analytics plugin for WordPress and it will enable you to easily install your tracking code on any page that you want.
On the other hand, if your website is built with HTML files, you can add your tracking code to the source code of your every website page with the use of an online HTML Editor or a text editor program, such as Notepad (Windows) or TextEdit (Mac). You can install your tracking code by adding it before the </head> tag on every page you want to track.
After you have edited the code in the text editor program, you need to upload the coded files to your site’s pages with the use of an FTP (File Transfer Protocol) program, such as SmartFTP or FileZilla, for instance. However, you need to know basic HTML in order to be able to use FTP.
Step 3: Add tracking code to a WordPress website
Google Analytics code can be installed to your WordPress site by following one of the next two methods.
Method 1: Adding the Google Analytics Code Manually
Following the next steps requires basic knowledge of WordPress and how it uses templates in order to manage content.
Once you have copied the tracking code supplied by Google Analytics, you will need to log into your website, through wp-admin, in order to access the Dashboard.
Mouse over the Appearance tab in the left menu bar and select Editor, just like in picture below.
Once you have opened the Edit Themes page, you will have to take a look at the Templates section of the page which is located on the right side of the screen. You are looking for a file named “header.php”. In order to speed things up, you can press “CTRL + F” and search for this file name. Check the picture below. When you find it, click on it.
After you click on “header.php”, the Theme Editor will open it and allow you to edit it. You need to look for the html tag </head>. In order to quickly find it press “CTRL + F” and search for “</head>”, just like in the picture below.
Click in front of this tag, press Enter, and paste the Tracking Code right above it.
After you have pasted the code, click on the “Update File” button, located just below the file editing area.
In order to check that you have done things right, you have to go back to the Tab where you have Google Analytics opened. Give it a couple of minutes and then refresh it to see if your Google Analytic account is receiving data. If there is no data, you can force the test by clicking on the “Send test traffic” button.
In order to see the reports of actual traffic data, you should try accessing the Reporting tab in Google Analytics once after 12-24 hours have passed, after you have updated your “header.php” file.
Method 2: Google Analytic WordPress Plugin – The Google Analytics for WordPress by MonsterInsights Plugin
You can add Google Analytics to your website by installing and setting up the Google Analytics for WordPress by MonsterInsights plugin. This plugin is very easy to configure, and it will allow you to start tracking website traffic immediately after configuring it.
Mouse over the Plugins option in the left menu bar and click on Add New.
In the Search bar, located in the upper right corner, type in Google Analytics for WordPress by Monsterinsight. Click on the Install Now button and then on Activate, just like in the picture below.
Now you have to configure the plugin you have just installed and activated. To do so, you have to access the settings by mousing over Insights on the left bar and clicking on Settings. Check the picture below.
This will open the plugin settings page.
Now, you need to connect your Google Analytics account to the plugin. You can do this by automatically authenticating it with your Google account or by manually entering the US (User account code).
Automatic Authentication. Sign in to your Google Analytics and click on the “Authenticate with your google account”. You will have to go through the setup procedure in order to connect your Google Analytic account with the plugin. We recommend this method since manually entering the UA code will prevent you from using the dashboard and the reports features of the plugin.
Enter the UA code manually. Click on the “Click here to authenticate manually.” Link on the plugin settings page.
You will have to go to your Google Analytics account, and look for Tracking Code under Property > Tracking Info. Copy the entire code, including UA, located under the Tracking ID tag. Check the picture below.
Go back to the tab where you have the plugin settings opened, paste the code and click on the “Save Changes” button. Give it 12-24 hours before you check the website traffic data.
If you have used automatic Authentication, you will be able to access the MonsterInsights Dashboard through your wp-admin panel and view all the data the plugin automatically pulls from your Google Analytics account. On the other hand, if you have manually entered the tracking ID, you will need to review the data by logging into your Google Analytics account.
Step 4: Learn about your audience
When you arrive at this step, you will be able to track the data you want, but it will take a few hours for your account to be up and running (it can take up to 24 hours). In the meantime, there are several more bits and pieces you need to tackle and, of course, you need to learn how to actually use Google Analytics in order to be able to understand the information it provides you with, so read on to delve deeper into the matter.
Set up Site Search
Setting up site search will help you know what your visitors are looking for when they are checking out your website. First, you need to sign in to your Google Analytics account and go to the Admin tab, where you will see three columns: ACCOUNT, PROPERTY and VIEW. Go to the VIEW column and click on the View Settings.
Here you will see Site Search Settings, where you will need to set Site search Tracking to ON.
After that, you will be provided with the Query Parameter box, where you will need to enter your site’s search query parameter.
The query parameter is usually “s” or “q”, but you can check yours by running a search on your website. No matter what you search for in your site’s search box, you will see your query parameter in your URL placed right before your query. For instance, if you search for the word “mobile” on Google, the URL for your search result will look like this:
Therefore, your query parameter will be “q” (right before “=mobile”).
After that, just click on the Save button and Google Analytics will be able to track every single search made on your website.
Set up Your Goals
You will need to set up your goals in order for Google Analytics to track important activity on your website. For instance, if you have an e-commerce website, you should have a confirmation page for your customers on which they will land after they have completed a purchase. Or, if you use a contact information form to generate your leads, you should create a “Thank You” page for your website visitors to land upon after they have subscribed to your email list, for instance.
Why is this important? Because when you set up certain goals, Google Analytics will be able to track your conversions and provide you with crucial information that will help you determine the effectiveness of your website.
When you configure certain actions as goals and your website visitors take those actions, Google Analytics will record that as a conversion and you will be able to get a clear picture of your every effort. With all the information you will receive, you will know exactly what does and what doesn’t bear fruit so that you can implement changes where necessary and keep improving your website.
You can create up to 20 goals and, whenever a specified activity is triggered, Google Analytics will measure it and provide you with a detailed report.
Without further ado, here are the detailed steps for setting up your goals.
Click on the Admin tab in Google Analytics and go to the VIEW column, where you need to click on Goals.
Next, click on the red button that reads + NEW GOAL.
After that, you will be provided with three steps that you need to take before you can create your goal.
Step 1: Goal Setup
This first step includes three options for setting up your goals, and those are using a template, creating custom goals, or creating Smart Goals.
The option you will choose depends on the type of website you have and on your business objectives, as you will come to understand soon enough, so read on.
Option 1: Template
Under Template, you will find four goal categories: REVENUE, ACQUISITION, INQUIRY and ENGAGEMENT. Goal templates can help you set up goals that will be aligned with your business objectives. You can create a goal for each of the categories, because it will help you learn a lot more about how your website visitors are interacting with the content you provide them with.
Option 2: Custom
If the aforementioned categories are not important for your website tracking (and if the third option of Smart Goals is either not important to you or not applicable), you should choose the Custom option, after which you simply need to click on the Next step button.
Option 3: Smart Goals
Smart Goals can help AdWords advertisers use the AdWords optimization tools in order to track and increase their conversions. When you choose the option of Smart Goals, Google Analytics will give each of your website visits a score, which will help you determine which visits are most likely to lead to a conversion. Therefore, it will translate those visits into Smart Goals.
If this option is applicable to you website and you want to choose it, all you need to do is give your Smart Goal a name and proceed to the next step.
Step 2: Goal description
This step requires that you name your goal and choose its type. There are four types available: Destination, Duration, Pages/Screens per session and Event.
You need to name each and every one of your goals as something intuitive so that you can clearly understand every piece of information in Google Analytics reports. Because you can later change your existing goals (you can never delete them!), you need to make sure their names are intuitive and you remember the exact point at which you repurposed them (because there is no historical data), so that you don’t get confused when inspecting your reports.
Type 1: Destination
If your goal is to measure the success of your subscriptions, for instance, and you want to treat pageviews as your conversions, choose Destination as your goal type and click on the Next step button.
Type 2: Duration
Choose Duration as your goal type if you want to treat time on your particular pages as conversions in order to track the engagement of your website visitors.
Type 3: Pages/Screens per session
If you want to treat the number of pages per session as a conversion, then choose Pages/Screens per session as your goal type and proceed to the next step.
Note: The term “screens” here refers to mobile app screens when you want to use Google Analytics to measure the performance of a mobile app, so don’t be confused by it.
Type 4: Events
Choose Event as your goal type if you want to treat the interactions of your visitors with your website as conversions. For instance, if you want them to watch a video after they have reached the penultimate step towards a conversion, create an event goal that you can measure. You can specify the details of your event goal in the next step so, after you have chosen the Event type, simply click on the Next Step button.
Step 3: Goal details
If you have chosen Destination as your goal type, you need to enter the page URL or screen name in the specified field. For instance, if you want the measured activity to end with a “Thank You” page, enter “/thank-you” or “/thank-you.html” and select the desired match type from the drop-down menu.
There are three match types: “Equals to”, “Begins with” and “Regular expression”.
You can then assign a monetary value to your conversions, which is completely optional. It can help you compare your conversions, and track and measure any changes made on your website.
Note: If you have chosen Smart Goals, you cannot assign a monetary value during the goal setup.
You can also choose to specify a funnel for your goal, which shows the path that your website visitors will take in order to reach your specified destination. If you choose to create a funnel, you need to enter a page name for each step included, just as in the Destination field.
If you have chosen Duration as your goal type, you need to specify the minimum amount of time on particular pages that you want to track that will indicate your goal conversions. You will be provided with three fields: Hours, Minutes and Seconds. When your website visitors spend more than your specified time on your website, it means you will generate a conversion.
If your chosen goal type is Pages/Screens per session, you need to specify the number of pages that will indicate a conversion. This means that you will generate a conversion every time a website visitor views more pages than you have specified.
If you have chosen an Event goal type, you will be provided with the Event conditions, so that you can configure the components of your every event (you need to create at least one event in order to measure your Event goal).
After you have completed all of the aforementioned steps, simply click on the blue Create Goal button and you are good to go.
Note: You have a 100 accounts limit on Google Analytics so, if you want to create a new one, all you have to do is go to the Admin tab, click on the drop-down menu under the ACCOUNT column and then select the Create new account option.
You can also create a new property, that is, add another website under your existing account. You can add up to 50 websites to your account and you can easily do so on the Admin tab and under the PROPERTY column, where you can select the Create new property option from the drop-down menu. After that, all you need to do is follow the aforementioned steps again in order to be able to use Google Analytics for your new website.
How to Use Google Analytics
Once you have your Google Analytics account up and running, you will start getting a lot of different reports that will help you know which areas of your website need improvement. To an absolute beginner, those reports and pie charts may seem a bit confusing, which is exactly why the rest of this guide will be of immense help.
By the end of it, you will understand the information your reports will provide you with, as well as what some key metrics are, and you will be able to easily find your way around your Google Analytics dashboard.
There are four main tabs in your Google Analytics account: Home, Reporting, Customization, and Admin tab. Take a look at what you will find under each of them so that you can better understand your data.
1) Home Tab
On your Home tab, you will be able to take a look at the quick overview of your account. If you have more than one website under your account, you will be shown a list of all of them, so that you can easily choose the one for which you want to see the reports on your website traffic.
On this tab, you will also be provided with important data regarding your sessions, average session duration, bounce rate and goal conversion rate for each and every one of the websites you may have. Here is a quick overview of what each of those actually mean, as they will be discussed in detail later.
Sessions – The Sessions column shows the sum of all the interactions on your website that occurred within a particular timeframe.
Avg. Session Duration – The Average Session Duration column shows the average duration of all the sessions that took place on your website within a particular timeframe.
Bounce Rate – The Bounce Rate column shows the percentage of users who have left your website at some point, that is, who have “bounced” from your website.
Goal Conversion Rate – The Goal Conversion Rate column shows the sum of the overall conversion rate on your website.
Using Google Analytics To Build Your Audience Without
2) Reporting Tab
If you have one website under your account, Google Analytics will take you straight to the Audience Overview report under the Reporting tab every time you log into your account. If you have more than one website, it will take you to the PROPERTY column under the Admin tab, so that you can choose the website for which you want to see the reports, after which you will be taken to your Audience Overview report.
Nevertheless, the Reporting tab in Google Analytics provides you with dashboards and important reports that can give you an insight into how your website is actually performing, so that you can know where and how to make improvements.
When you click on Dashboards, you can see an overview of your most important reports. You can create and customize your dashboards very easily, and you can add as many widgets as you want. You can keep track of anything that is of importance to your website, such as the success of your social media campaigns, the performance of your content and much more.
Shortcuts will give quick access to the reports that you use the most. It may come in pretty handy, not only because it saves time, but also because it saves any change you make. For instance, if you add a new metric to a particular report, that setting will stay applied in Shortcuts until you decide to change it. Even when you sign out from your account, the settings applied in Shortcuts will not change.
However, the date range will not be saved in Shortcuts, so make sure you check the dates every time you use your shortcuts so that you can be sure you are viewing the right reports you need.
Intelligence Events will show you an overview regarding any statistical variations in your website traffic. When a variation occurs, Google Analytics will send you an alert to let you know. When you click on Overview under Intelligence Events, you will be provided with two tabs: Automatic Alerts and Custom Alerts.
On the Automatic Alerts tab, you will see the changes that Google Analytics detected in the statistics of your website traffic. On the Custom Alerts tab, you will receive alerts when your website traffic reaches a certain threshold that you have previously specified. Apart from the Intelligence Events Overview, you can take a look at your daily, weekly and monthly events.
Real-Time reports provide you with useful information about the website visitors who are currently on your website. Therefore, as the name suggests, you get reports in real-time. In the Real-Time Overview, you can see the exact number of active users on your website, how many of your website pages are being viewed per minute and per second, the top keywords your active users are using, and a list of your top active pages, along with the number of active users per each of those pages.
Apart from the Overview, you can check the other tabs in Real-Time: Location, Traffic Sources, Content, Events and Conversions in order to take a look at the corresponding data regarding your active users.
The Audience reports, as the name suggests, provide you with information about your website visitors. In the Audience Overview tab, you can see how many sessions there are on your website over a particular time period. You can choose to see the hourly, daily, weekly and monthly reports.
Under the graph showing you the number of your sessions for a particular time period, you will be provided with additional information about your audience, including the number of users, the number of pageviews, the number of pages per session, average session duration, bounce rate, and the percentage of new sessions. Also, you will get a pie chart showing you the ratio of new visitors to returning visitors.
Under all of those metrics, you can see where your website visitors are coming from (country, city) and what language they are speaking, as well as what browsers, service providers and operating systems they are using when visiting your website.
In the top right corner of the Audience Overview tab, you can change the date range to choose a time period for which you want to view the reports. You can also check the Compare to box and compare the reports from one date range to some of the previous ones.
When it comes to the graph showing you the overview of all of your sessions for a particular timeframe, you can hover the graph line in order to see the number of sessions for a particular day.
Apart from the Overview tab in Audience reports, you will find a number of other tabs that will provide you with additional information about your website visitors. Those tabs include: Demographics, Interests, Geo, Behavior, Technology, Mobile, Custom, Benchmarking and Users Flow.
The Demographics tab shows you the age and gender of your website visitors. The Interests tab shows you what the interests of your website visitors are, including areas such as technology, movies, travel, news and much more. The Geo tab shows you the locations of your audience and the languages they speak. The Behavior tab shows the behavior of your audience, that is, their interaction with your website (their engagement on your website, whether they are first-time or returning visitors, how often they visit your site).
The Technology and Mobile tabs show you what platform your audience is using when visiting your website (browsers, operating systems, networks, devices). You can use the Custom tab to add custom variables that will help you learn more about your audience over a particular date range.
The Benchmarking tab allows you to compare your date with that of your competition so that you can gain insight into industry trends and target your audience better. However, you can use benchmarking to compare data only with companies that actually share their data. If you use benchmarking, you can choose from three different reports: Channels, Location and Devices.
The Users Flow tab provides you with a graph that shows your audience’s journey through your site, that is, on which page they landed, which pages they viewed and at what point they left your site.
The Acquisition reports will show you how your website visitors actually came to your site. It will provide you with an overview of your direct, organic, referral and social (coming from social media) traffic, as well as traffic coming from email. If you use AdWords, you can see how your PPC campaigns are performing. All you need to do is go to the Admin tab and link your AdWords account to your Google Analytics account.
The Search Engine Optimization tab in the Acquisition reports shows you which keywords your website visitors searched for to come to your website. However, in order to use this tab, you need to have a Google Webmaster account and link it to your Google Analytics account.
The Behavior reports will show you how your website visitors are interacting with your website so that you can know how your content is actually performing. You can view important reports in the following tabs: Behavior Flow, showing you the pages your visitors are navigating, from the landing to the exit page, Experiments, allowing you to conduct A/B testing to see which of your landing pages are performing best, so that you can optimize your conversion goals and In-Page Analytics, allowing you to view your web pages along with your Google Analytics data. In order to use In-Page Analytics reports, you need to install the Page Analytics extension for Google Chrome, so that you can have access to real-time data.
In the Behavior Flow reports, you will find additional reports that can be of great use, including Site Content, Site Speed, Site Search, Events and Publisher reports. The Site Content reports show the content on your site that is performing best, that is, your top pages, your top landing pages, and top exit pages. The Site Speed reports show you how fast your website actually is, along with the pages that may be slowing it down, and it provides you with suggestions on how to speed up your website.
The Site Search reports show you the keywords your website visitors are using on your site, but you need to set up site search in order to be able to view those reports. The Events reports let you track the specific actions of your website visitors, such as downloading your eBook, for instance, or clicking on a particular link. In order to use the Publisher reports, you need to have an AdSense account and link it to your Google Analytics account. If you do that, you can view your AdSense publisher data in the Publisher reports.
The Conversions reports will show you the actions your website visitors have taken before they actually converted. These reports will show you their entire path towards conversion, as well as how many conversions have taken place on your website.
You have four different reports in the Conversions tab: Goals, Ecommerce, Multi-Channel Funnels and Attribution. The Goals reports allow you to create and track your conversions, that is, create and track goals that lead to conversions. The Ecommerce reports will give you an insight into the activity of your customers (if you have an ecommerce store on your website, of course).
The Multi-Channel Funnels reports will show you how your marketing channels are performing in order to lead to conversions. The Attribution reports let you assign credit for conversions to specific points on the conversion journey.
The Customization tab lets you create and track custom reports according to your particular needs. You can create as many custom reports as you want, and you can always access them in the Customization tab.
In order to create a custom report, you need to choose a metric you want to track and at least one dimension. For instance, you can choose to track pageviews and bounce rates (metrics) and country and operating systems (dimensions).
The Admin tab in your Google Analytics account is where you can manage your account and switch to different accounts, if you happen to have more than one. As you already know, it is also where you can choose for which of your websites (if you have more than one) you want to view the needed reports. In this tab, you also set you goals and you can link your AdWords and AdSense accounts, for instance, and measure the performance of your campaigns. Apart from account and property settings and management, you can also create user segments, set up alerts, specify attribution models and set up scheduled emails.
3) Google Analytics Metrics
Some of the following metrics have briefly been mentioned above, but here is a list of the key ones that you need to understand in order to be able to understand your Google Analytics reports.
Sessions – The Sessions metric shows you the number of interactions on your website over a particular time period. One session can include many pageviews and events, as well as e-commerce transactions. The duration of one session is 30 minutes by default so, if a website visitor engaged in a session on your website and returned after a minimum of 30 minutes of inactivity, your report will show it as a new session.
Users – The Users metric shows you the number of users who visited your website within a particular timeframe.
Pageviews – The Pageviews metric shows you the number of views of your web pages, but it includes only those that Google Analytics is actually tracking. The reloading of a page, as well as returning to a particular page after navigating through your site, counts as an additional pageview.
Pages / Session – The Pages / Session metric shows you the average number of visited pages per one session. For instance, if one website visitor visits five pages in a single session and another one visits four pages in one session, the Pages / Session metric will show 4.5 (5+4 / 2 = 4.5).
Avg. Session Duration – Average Session Duration is not a metric that can provide you with a precise answer regarding the average time your visitors spend on your website. This is due to the fact that this metric is calculated by subtracting the duration of the last engagement on your website with the duration of the first engagement, without measuring the time duration on exit pages. For instance, if a visitor lands on a particular page on your website and stays there for 5 minutes before leaving it, the session duration would be 0 seconds. Therefore, this metric only indicates the average session duration, rather than giving you the exact data.
Bounce Rate – The Bounce Rate metric shows you the percentage of website visitors who bounced back from your website. That means that they left your site immediately after landing on one of its pages, without navigating any further.
% New Sessions – This metric shows you the percentage of new sessions that have taken place on your website, that is, the percentage of sessions from new visitors.
Goal Conversion Rate – Google Analytics measures the conversion rate of each and every one of your goals and then shows you the sum of their conversion rates. For instance, if you have five goals that you have set up for your website and each of them has a 20% conversion rate, Google Analytics will show you that the goal conversion rate for your website is 100%. However, since it shows you the sum of all of your goals, it means that you still need to make a lot of effort to make sure that your website performs better.
Google Analytics is an excellent tool for measuring your website traffic, as it can provide you with the right information for improving your website and maximizing its performance. When you manage to do that, you will achieve your goals quickly and you will make sure that your every effort leads to positive results.
Hopefully, this guide has provided you with all the necessary answers for accomplishing that, so go and create your Google Analytics account right now and take a huge step towards making your website as effective as possible.
An article containing Google Analytics in the title looks intimidating, I know. One that boldly states Google Analytics personas looks even scarier. But bear with me for a second here. What if I told you that you could use data you already have about your website visitors to create your customer avatars?
In the next 2,000 words (or so), I’m going to show you how Google Analytics can help identify your ideal customers and build your perfect audience.
First, we’ll have a look at what customer avatars are and why they are so important for any business niche strategy, then we’ll focus on what information you’d need to have to start building yours. Finally, we’ll show you how to find this information in your Google Analytics account and create the perfect Google Analytics personas.
What is a Buyer Persona & Why You Must Have It
As a marketer, you know all too well how important it is to build personas. You can call them customer avatars or buyer personas (and we will, in this article) but it won’t change what they are. They are fictional representations of our ideal customers and their main purpose is to segment your audience into buckets.
Having them handy will help to inform of how to direct your marketing initiatives. And when I say all, I mean – literally – all of them. Selling a product does not only involveswhat you are offering but also – and perhaps, more importantly – who you are offering it to.
Most marketing focuses on the product itself, its features and benefits. Don’t get me wrong, you’ll need that along the way. But what is essential when you get started to build your brand story is to understand who your ideal customers are and make them the center of all your communication efforts.
Making your customer the hero of your brand story has many benefits, including the fact that when you’re writing it, you will be telling their story. It will stop being just a description of something you are selling but it will resonate with them and ellicit an emotional connection. When the connection is made, action will follow.
You Need Avatars, Like, Right Now
Marketing is all about communication, right? Every piece of content that will come from your brand will be impacted by your knowledge of your audience. Not convinced yet? Here is a list of the essential assets you’re going to write to market your product and – guess what? – all of that will change according to the audience who will receive it.
- Blog posts, videos and podcasts. When choosing the topics of your blog posts, videos, and podcasts, you’re looking for something that can interest, excite and engage your audience. If your content doesn’t resonate, chances are your potential customers will move over.
- Social Media. Content is out there, on the internet. That’s not enough, sadly. You need to find your audience and that involves finding out which channel they are mainly on. But also when and how frequently you should post on social to engage with them.
- Advertising. It’s not only about targeting, I know. But once you’ve identified the channels your potential customers hang out, targeting them will let you find them and, in the long run, avoid you wasting money with paid traffic.
- Lead Magnets. Yay! Your potential customer is excited about your product or services. Now they get to your landing page and are ready to take the next step and leave you their contacts… but only if it’s relevant to them!
- Email marketing segmentation. Although you cannot foresee which campaigns will get you the most opens and clicks, you can certainly identify which segments of your audience are likely to be more responsive to a specific email campaign depending on their needs.
- Your (next) product. When you are aware of the needs your product is able to solve, you can go further the line and tackle these needs more in-depth. You’ll be able to direct your product development into solving real pain points and get even more of your ideal customers to convert.
- Any content you write. Which one? You name it! Is it an email or the text in your product description page? In all cases, you’re aiming at solving a need, knowing your potential customers will help you here.
New Product, New Avatar
Each time you have a new product, you absolutely need to create a new avatar. That is because, ultimately, if you want to sell your product, you need to reach the right person with the right message. And that’s what having a detailed view of your ideal customers’ needs, pain points and what they are trying to accomplish means.
It may be universally acknowledged that the same product can be marketed to different segments because it can answer different needs. However, you’ll need to identify those needs and address them differently depending on your marketing segments. And that’s where customer avatars come into play.
So here you are, with your shiny new product. What kind of information do you need to start marketing it to the right people in the right way?
What Information You Need to Build Your Buyer Personas
Tons of digital ink have been used so far to detail which information you need when you build your buyer personas. Ultimately, you are best equipped to decide what is relevant for your business and niche – but in this section, we’ll see a number of suggestions on what to include when building your avatars.
But first, spoiler! Very likely, you won’t have all the information you need in one go. Don’t worry – and don’t let it stop you. There are several ways of getting to know your customers, via interviews, surveys, and by analyzing data you already have (one way to do it is to create Google Analytics personas, we’ll get there). With time, you’ll learn more and more about your ideal customers using all the above methods.
But you have to start somewhere. And here it is.
- Demographic information. Start with age, gender, and location but also try and include more detailed information such as their level of education, job description, income, whether or not they are married and/or with children.
- Online presence. Identify in which channels your potential customers hang out – this is where you need to be too.
- Beliefs, values, and interests. What are your ideal customers passionate about? What are their hobbies, and interests – both at work and in their free time?
- Goals, challenges, and pain points. This is where it gets crucial. What are your prospective users trying to achieve and which are the pain points your product or service can help solve?
- Decision making and objections. Are your ideal customers taking the purchase decision or do they need to convince somebody else? In both cases, which objections they (or their boss) would need to overcome?
How to Build Your Google Analytics Personas
So far, we have seen what buyer personas are, why you need them (now!) and what to include when creating them. Where to find this information, then? Below, we’ll see how to create Google Analytics personas and use the data you already have on Google Analytics. This will kick-start your research, allowing you to get familiar with the audience that is already visiting your website and compile your customer avatar sheet in no time at all.
A couple of thoughts before we get started.
In order to create your Google Analytics personas, you’ll need to have clean data. This means that you’d need to exclude some IP addresses (for example your own and your office’s) to be able to see only relevant data.
Depending on how much traffic you have on your website, you may need to have 6 up to 12 months’ worth of data. This will ensure you have enough time for your results to be relevant and have more confidence in the Google Analytics personas you are about to build.
Finally, this is where it gets a bit technical. Don’t fret, though. Google Analytics can be used to a certain degree even if you don’t have great confidence in data analysis. However, you can boost the quality of the information you are getting with Google Analytics if you learn the basics of how to use it.
Google Analytics Personas #1 – Demographic Information: Audience Report
The first step to creating your Google Analytics personas is starting with the Audience report. This is located under Audience > Overview. This report will only give you high-level data, so this is a good place to start but don’t stop here. At the Audience report level, you’ll be able to see an overview of users, sessions, demographics, languages, and devices.
To get more specific about age and gender, go under Audience > Demographics > Overview. This will give you more insights on which is the best performing age range and gender among your website visitors, but if you want to have in-depth data on those metrics and be able to combine them with other, you have the option to select Age or Gender in the sub-menu on the left-hand side of the page.
Next is finding out where your website visitors are located. You’ll find this information under Audience > Geo > Location. You’ll be able to select the Map overlap or to use the explorer. If you use the second option, you’ll be able to combine location and other demographic information, such as age or gender. Under Geo, you’ll also find Language, this can be useful to you if you need to understand which markets to target.
Google Analytics Personas #2 – Online Presence: Source/Medium & Devices
The second step into creating your Google Analytics personas is to find where your audience goes to get the information they need when they are online. A great place to find this information is to see where they land from when they get to your website pages.
The Source/Medium report can be used with many different goals in mind. Google defines Source as “the origin of your traffic, such as a search engine (for example, google) or a domain (example.com) while Medium as the general category of the source, for example, organic search (organic), cost-per-click paid search (cpc), web referral (referral).
In this case, we’ll use it to understand which source and medium get the most traffic in order to understand if you are on the right channels and if your social presence is giving you the expected results. Based on the results of this report, you can decide to focus on one or more specific channels.
Another report that will help you create your Google Analytics personas is the Devices report. Here you’ll see which device your visitors are using to access your website. This report can be found under Audience > Mobile > Overview. Here you can combine the results of the device data with other demographics data – i.e. age – to find out additional information about who they access your website.
Google Analytics Personas #3 – Beliefs, Values, and Interests: Interests report & Affinity
The next step to create your Google Analytics personas is to dive into your website visitors’ beliefs, values, and interests. All of this can be found in two different reports: the Interests report and the Affinity report. While these reports can be useful on their own, you’ll unleash their full potential if you combine them with other demographics: feel free to add a secondary dimension and combine them to find the information you are looking for.
In order to be able to see the Interests reports, you’ll first need to enable Advertising Reporting features for your Google Analytics account. This can be done in a few clicks on your Admin page. This will allow Analytics to collect additional information from the DoubleClick cookie (web activity) and from Device Advertising IDs (app activity).
Pro Tip: even if you don’t plan on running ads on Google just yet, make sure to have your ad account setup. Once you start, you’ll get additional information if you do.
Once you have enabled these features, navigate to Audience > Interests > Overview. This report will give you information about all your website visitors’ interests at a glance.
If you want your Google Analytics personas to be even more detailed, you can plunge into the specific reports on this section. First, there’s the Affinity (reach) report. This report will inform you of which other markets you can expand to which are similar to the ones of your website visitors. It can be found under Audience > Interests > Affinity.
Google Analytics Personas #4 – Goals, Challenges, and Pain Points: Search Console Queries
Following in your Google Analytics persona creation is to define the goals, challenges and pain points of your website visitors. This can be found by investigating what they search before they land on your website. You’ll be able to do just that and identify which pages (aka content) and keywords (aka pain points) rank higher in searches.
Using Google Analytics To Build Your Audience Work
In order to do that, you’ll first need to enable the Search console integration. The first time you access it, your page will likely look like that:
Just follow the procedure and you’ll be able to identify both keywords and pages that are getting the most CRT on your website.
Google Analytics Personas #5 – Decision Making And Objections: In-market & Other Categories Reports
The final step to create your Google Analytics personas is to define at which step of the purchase decision your visitors are and which objections you’d need to overcome to facilitate it. You’ll be able to find product-purchase interests in the In-market report and get even more specific using the Other categories report. You’ll find both reports under Audience > Interests > In-market segments and Other categories.
The In-market segment report will help you identify what your website visitors are looking for in terms of product and services. You can combine this information with other demographics categories so as to find out purchase intent based on age, gender or location.
The Other categories report, on the other hand, goes even more in-depth into analyzing which categories people visiting your website are interested in.
Google Analytics Personas Bonus – Segmentation
All the reports described above will help you create your Google Analytics personas and fill in your buyer persona sheets so as to identify the key segments of your audience and market them in the right way.
Once you have identified them, you can use another feature of Google Analytics to go further in your data analysis. Segmentation will help you creating subgroups of your general audience with specific characteristics. The benefits of having multiple segments of your audience include analyzing if the marketing initiatives targeted at those specific segments are getting the results you were expecting and will allow you to adjust them in case they’re underperforming.
Another (big!) benefit of segmenting your audience is that you’ll be able to remarket that specific audience in Google Ads campaigns. This may not be an immediate need for you (yet) but once you get started with CPC campaigns, you’ll thank me.
In this article, we’ve covered the Google Analytics reports you can use to create Google Analytics personas and identify the customer avatars for your business. If this article helped you, feel free to share your buyer personas in the comments below!